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F.A.Q. / SUPPORT

Click the situation below that applies to you.
Do not see an answer to your question or problem?
Please submit a support ticket at the bottom of this page.

Please know I do my best to answer technical questions as well as questions about your orders via our Support Center in a timely fashion. Emails tend to get lost in SPAM folders and with the bulk I receive it is difficult to keep them organized. So I appreciate you utilizing the Support Center in our correspondence to one another.

Your other comments, questions, suggestions, and even constructive criticisms are all read and sincerely considered. I may not have time to answer these individually. As you can expect though, I keep a notebook :) of these ideas and address them when working on our website, blog, newsletters, etc.

Account / Login Questions

Why isn't my email address working?

 

Situation 1: You have purchased products or a membership.
The email address used for your account is automatically set to the email address used during the checkout process. So if you used PayPal during your checkout, that is the email address that will be used for your log-in. You can change this in your "account info" area once you have logged-in. However, be sure that the PayPal field in your profile still contains the correct information so that any future transactions will apply to your account.

Situation 2: You receive our emails, but your email address is not working.
Our email list is separate from our customer account list, so you may be receiving our emails but be unable to log-in. To log-in to the paid portions of our site, you must purchase a product or membership.

If you have further questions, please submit a support ticket.

Why isn't my new password working?

 

If you successfully changed your password and it doesn't seem to be working, most likely the browser you are using needs to be refreshed.

Try the steps below.

(Open a new browser screen http://momstoolbelt.com so you can read these steps.)

1) Log-out of MomsToolBelt.com

2) Hold the CTRL key and press F5 (this will force the browser to reload the new information)

3) Log-in to MomsToolBelt.com using your new password

4) If you continue to experience the same problem, please submit a support ticket.

 

Product Questions

I just purchased a membership. Must I download everything at once?

You have indefinite access to download links for files made available during your membership period. More details below:

Members receive full access to all Mom's Home Journal pages including monthly updates of new pages, content, and resources. Memberships to renew annually.

You may download files via the individual product pages found throughout the site or download all files in one location in your member DOWNLOAD CENTER.

Updates are dated in the download areas. Once your subscription ends (see your Access End Date in your PURCHASE HISTORY), you will not be able to download any future updates, but you will retain indefinite access to all past links/downloads.

Will you be making a smaller planner?

 

I currently do not have any plans to make a smaller planner. However, I will add a video in our "INFO & HELPS" area to show how to print smaller pages through the Adobe Reader software.

 

Purchasing Questions

How do I renew my membership?

Renewals are $5/year.
When you renew, it will add one year to the current membership's access end date.

Here's the link:
http://momstoolbelt.com/renew-your-membership

You can also find in your member links (top right of webpage).

 

Troubleshooting

I need techinal support.

Please refer to our "Techy Help" tab in the navigation bar above for most technical issues.
Didn’t find an answer to your question?
Please submit a support ticket below.

WAIT! WAIT! WAIT!
Don’t lose my emails! You NEED to add me to your email contact list.

Spam filters are tough and if you skip this step you may not hear from me (unless you regularly check your spam folder).
Add debra@momstoolbelt.com AND support@momstoolbelt.com to your email’s contact list.

Submit a SUPPORT TICKET now.